3 albercas al aire libre, sombrillas en la alberca y camastros
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Opiniones de Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

4.5 out of 5
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive
Fracc. Laguna Mar SM. 7 Mza. 75, Lotes 15 y 16, Carretera Sac-Bajo, Isla Mujeres, QROO

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 331 de 443 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 70 de 443 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 443 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 443 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 443 opiniones" "

9.4/10

Limpieza

9.6/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

gloria

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Pros: albercas y playa privada. Es un sitio para no salir puesto que es alejado y ya tienes todo incluido. Incluye el traslado de cancún a Isla, por lo que está súper bien. Los alimentos en general muy bien, variados y a la carta. Todo excelente. Contras: se percibe viejo, carente de mantenimiento, sucio en algunas partes. PÉSIMA relación costo beneficio. No es muy grande entonces si está lleno se siente bulla por la gente o familias. Las habitaciones: tuve una mala experiencia en la primera con muebles sucios, basura, cortinas rotas, y lavabos tapados, después cambiaron y mejoró. Sigue siendo básico para el nivel de hotel. En general decepcionante.
Se hospedó 3 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 19 mar. 2024
Estimada GloriaGracias por su comentario sobre su reciente estancia en nuestra propiedad.Lamentamos que su experiencia en general no fue la mejor, apreciamos los puntos positivos de su comentario y usaremos los puntos que ha destacado para seguir mejorando y asegurarnos de dar una experiencia unica e increible a nuestros futuros huéspedes.Le aseguramos que compartiremos los comentarios con los departamentos correspondientes.Saludos cordiales,

6/10 Aceptable

Maria Graciela

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
El hotel excelente en instalaciones la comida no muy buena en los platillos fuertes y el servicio del spa espantoso me recomendaron una limpieza facial que dejo manchas en la cara y el tratamiento en cuerpo sin palabras nada profesional
Respuesta de Leonardo Alcantar Social Media Coordinator, el 2 oct. 2023
Estimada Maria GracielaMuchas gracias por sus comentarios y retroalimentación, nos ayudan a seguir mejorando y encontrar nuestras áreas de oportunidad. Le ofrezco una sincera disculpa por los inconvenientes que tuvo durante su estancia con nosotros y tenga por seguro que trabajaremos para mejorar la experiencia de nuestros huéspedes.De igual forma, esperamos tener el honor de recibirla nuevamente y ofrecerle el servicio de excelencia que usted merece.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extraordunario hotel - la comida es excelente y la gente lo máximo! Volveremos!
Se hospedó 3 noches en agosto de 2021
Respuesta de Mercedes Gancedo e-Concierge & Social Media , el 23 ago. 2021
Thank you for taking the time to rate your experience, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future. Best Regards

6/10 Aceptable

Ricardo

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Vega, Miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelencia.
Excelente, su personal muy amigable y siempre dispuesto a complacerte,la comida excepcional. Hotel para descansar y relajarte. Volveremos.
Se hospedó 5 noches en mayo de 2018
Respuesta de Marco Soria General Manager, el 7 jun. 2018
Nos sentimos agradecidos por su visita a Zoëtry Villa Rolandi Isla Mujeres Cancun, y por compartir sus comentarios con nosotros en Expedia. Estamos encantados de que nuestros servicios e instalaciones hayan sobrepasado sus expectativas. Esperamos tenerlo/a de vuelta muy pronto, en esta su casa en Isla Mujeres. Marco Soria Gerente General

8/10 Bueno

ALFONSO, GUADALAJARA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
EL PERSONAL LO HACE GRANDE
ESTUVIMOS HOSPEDADOS POR TRES NOCHES. NO TUVIMOS CONTRATIEMPOS PARA LLEGAR DESDE NUESTRO ARRIBO, GRACIAS A QUE RESERVAMOS TRANSPORTACION EJECUTIVA; CON LA RECOMENDACIÓN DEL HOTEL. EL ÚNICO INCONVENIENTE FUE QUE LA HABITACIÓN RESERVADA NO CORRESPONDIÓ CON LA HABITACIÓN QUE NOS DIERON. LO HICIMOS DEL CONOCIMIENTO DEL GERENTE QUIEN NOS OTORGÓ OTROS PRIVILEGIOS POR LA SITUACIÓN Y SUPERÓ NUESTRAS EXPECTATIVAS. TUVIMOS UN ESTANCIA MUY PLACENTERA GRACIAS A TODAS LAS ATENCIONES Y SERVICIO DEL PERSONAL. RECOMIENDO EL HOTEL PARA PAREJAS QUE NO BUSQUEN LA GRANDEZA DE UN RESORT Y CON ATENCIÓN CASI PERSONALIZADA.
Se hospedó 3 noches en noviembre de 2017
Respuesta de Marco Soria General Manager, el 21 dic. 2017
Estimado Alfonso, Nos sentimos agradecidos por su visita a Zoëtry Villa Rolandi Isla Mujeres Cancun, y por compartir sus comentarios con nosotros. Es para nosotros un placer conocer sus impresiones y enterarnos que nuestros servicios e instalaciones sobrepasaron sus expectativas. Esperamos tenerlo de nueva cuenta con nosotros muy pronto, para otra estancia maravillosa en Isla Mujeres.

8/10 Bueno

STEVALIZ, Bogota colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El paraiso en Isla mujeres
Amabilidad del personal excelente Comida muy gourmet Servicio del bar fantastico todo Lo que querias

10/10 Excelente

BEATRIZ, Colima

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel de primera
Increíble¡ un hotel de primera ,con todas las comodidades y en un lugar sin duda muy bello. Con dos restaurantes con una cocina excelente. Muy recomendable
Respuesta de General Manager, el 19 ago. 2015
Estimada BEATRIZ, Agradecemos su visita a nuestro maravilloso hotel Zoëtry Villa Rolandi Isla Mujeres Cancún, y los comentarios que comparte a través de Hotels.com. Esperamos poder servirle de nuevo en esta su casa en Isla Mujeres, y poder proporcionarle el mejor servicio que caracteriza nuestra marca y resort. Su Anfitrión, Marco Soria Gerente General.

10/10 Excelente

Vicente, Playa del Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
"Excelente lugar y ubicación"
Todo perfecto

10/10 Excelente

Ivan, Colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un mundo de tranquilidad !!
Excelente !!, si quieren descansar en la Riviera Maya en un hotel lleno de detalles y buen vivir, asi como en un mundo tranquilo y alejado de bullicio propio de Cancun, este es su destino.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia. El servicio del personal es increíble y la comida del restaurante deliciosa!! Un gran hotel para estar.

4/10 Malo

Mark

Se hospedó 9 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 24 abr. 2024
Dear MarkWe appreciate the time that you have invested in reveiwing your stay with us.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.Best regards,

10/10 Excelente

Philip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
Se hospedó 7 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 2 abr. 2024
Dear PhilipThank you for leaving your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are more than glad to know that your stay with us was perfect. On behalf of our team I want to say thank you for the amazing comment.Regarding to the noise, I am deeply sorry to know there were noises.We hope to have the honor to receive you in the near future and with a renovated hotel.Best regards,

10/10 Excelente

Panagiotis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 29 mar. 2024
Dear PanagiotisThanks you for you amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are happy to know that you found our beautiful property nice.We hope to have the honor to receive you in the near future. Best regards,

10/10 Excelente

Panagiotis

Se hospedó 5 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 18 abr. 2024
Dear PanagiotisMany thanks for taking the time to leave your review of your recent stay with us at Zoëtry Villa Rolandi Isla Mujeres. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
Se hospedó 6 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 19 mar. 2024
Dear Mr. JamesThank for your amazing comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to have the honor to receive you in the non distant future.Best regards,

10/10 Excelente

Doug

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It truly was a home away from home!
Se hospedó 5 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 15 mar. 2024
Dear DougThank you for your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are delighted to know that your stay with us was amazing.We hope to have the honor to receive you in the near future.

8/10 Bueno

Rosa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 31 mar. 2024
Dear RosaThank you for take the time to leave a wonderful review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

6/10 Aceptable

Eric Matthew

Viaje en pareja
Le gustó: Limpieza y servicio y personal
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
Se hospedó 7 noches en enero de 2024
Respuesta de Leonardo Alcantar- Social Media Coordinator , el 8 mar. 2024
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

10/10 Excelente

Patricia

Se hospedó 3 noches en marzo de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 26 mar. 2024
Dear PatriciaThank you for choosing Zoëtry Villa Rolandi Isla Mujeres as your host and for taking the time to share your experience with us. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

10/10 Excelente

MANDIE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff and service.
Se hospedó 5 noches en enero de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 27 ene. 2024
Dear MandieWe appreciate you have taken the time to share such an enthusiastic review about your recent visit to Zoëtry Villa Rolandi Isla Mujeres. We are overjoyed to read that you’ve enjoyed your stay,We sincerely hope we can have the honor of being your hosts in the not too distant future.

2/10 Terrible

Angela

Se hospedó 4 noches en enero de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 21 mar. 2024
Dear AngelaThank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allow us to improve our service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excelente

Jordan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Leonardo Alcantar Social Media Coordinator, el 9 ene. 2024
Dear JordanThank you for so amazing review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We are delight to know that you enjoyed your experience.We hope to have the honor to receive you in the near future.Best regards,

4/10 Malo

Jean-Nicolas

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 5 noches en diciembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 8 ene. 2024
Dear Jean-NicolasThank you for your comment of your recent stay with us.

8/10 Bueno

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 2 ene. 2024
Dear JulieThank you for so amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We really appreciate it.We hope to have the honor of be your hosts in the non distant future.Best regards,

10/10 Excelente

MICHAEL Joseph

Se hospedó 7 noches en diciembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 20 ene. 2024
Dear Michael JosephThank you for you amazing comment of your recent stay at Zoëtry Villa Rolandi isla Mujeres. It is a honor for us to receive a wonderful comments like this. We hope to have the honor to have you in the not distant future.Best regards,

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 26 dic. 2023
Thank you for you comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to receive you once again in the future.Best regards,

4/10 Malo

Rachael

Se hospedó 4 noches en octubre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 31 oct. 2023
Dear RachaelThank you for your amazing comments of your recent stay at Zoëtry VIlla Rolandi Isla Mujeres, we are happy to know you had an amazing experience at our hotel.We hope to have the honor to receive you in the future.Best regards

10/10 Excelente

Megan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Se hospedó 4 noches en octubre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 16 oct. 2023
Dear MeganOn behalf of our staff and management we would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future.Best regards

2/10 Terrible

LINDA

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 26 sept. 2023
Dear LindaThank you for your comments and feedback. We truly regret to read that we were not able to fulfill your expectations. Allow us to thank you for bringing to my attention the areas of opportunity encountered during your recent stay with us. Comments like yours help us to improve and guarantee all our guests a unique and relaxing experience. Please be sure that proper measures have been taken to avoid future discontent regarding these matters.

10/10 Excelente

Juan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 23 sept. 2023
Estimado JuanDe parte del equipo de Zoëtry Villa Rolandi Isla Mujeres, le agradecemos su calificación a nuestros servicios y esperamos tener el honor de recibirlo nuevamente en un futuro.Saludos cordiales,

10/10 Excelente

estela

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Food and service are beyond excellent. The resort needs a face lift.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 15 sept. 2023
Dear EstelaThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Kevin

Se hospedó 3 noches en septiembre de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 6 sept. 2023
Dear KevinThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Aaron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property
Se hospedó 3 noches en agosto de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 9 ago. 2023
Dear AaronThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Christina Cortez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
Se hospedó 3 noches en julio de 2023
Respuesta de Martin Cocom Front Desk Manager, el 4 ago. 2023
Dear Christina Cortez,Thank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

4/10 Malo

Matthew

No le gustó: Servicio y personal
Se hospedó 4 noches en julio de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 25 jul. 2023
Dear MatthewThank you for sharing your review of Zoëtry Villa Rolandi. We are deeply sorry to see that you did not enjoy your experience with us, we are always working to improve our service. Our main goal is always providing a fantastic experience to all our guests. We hope you please give us another change of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Excelente

Catherine

Se hospedó 4 noches en julio de 2023
Respuesta de Leonardo Alcantar Social Media Coordinator, el 7 ago. 2023
Dear CatherineThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Carolyn, Summerville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Zoetry is in a beautiful location and you cannot ask for more in terms of the scenery and laid back relaxing atmosphere. Staff were super accommodating, friendly and responsive especially David, Alejandro, and Joseph. Maid service was top notch and we saw room touchups daily including turndown service in the evening. Special touches like a special happy anniversary message we’re greatly appreciated. We never waited to be seated for dinner or breakfast and received waters edge views without asking 90 percent of the time, menu options were quite varied and all delicious including le Metissage which is a 7 course tasting dinner with a different menu each night. Tip: you need reservations for le metissage so plan ahead. Tip: our room was on the ground floor which I highly recommend for the on the beach vibe and accessibility. This isn’t something I would normally do due to privacy concerns but we really enjoyed hanging by the pool and ordering appetizers via room service so we could enjoy notch food on our veranda. There is wait service at the pool as well but the menu options are more limited. Safety was never a concern. For a really special experience, hang out on the beach after dinner and you may see loggerheads come up on the beach to lay their eggs. There were 11 in one night! We participated in several excursions: golf cart rental was easy to arrange at the front desk as well as taxi rides and snorkeling. You pay a little more for the convenience.
Se hospedó 6 noches en junio de 2023
Respuesta de Leonardo Alcantar, el 17 jul. 2023
Dear CarolynThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience and the excelent service of our staff. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Greg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice. Quiet. Food was great and accommodating to my food allergies
Se hospedó 5 noches en junio de 2023
Respuesta de Leonardo Alcantar, el 17 jul. 2023
Dear GregThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

6/10 Aceptable

William G

Viaje familiar
Food was good. Property rundown
Se hospedó 5 noches en mayo de 2023
Respuesta de Leonardo Alcantar, el 17 jul. 2023
Dear William GThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for the feedback of your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 Excelente

Christopher, Glendale

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We loved the staff, and the location of the hotel
Se hospedó 6 noches en marzo de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great repeat stay at the Zoetry… everything was great!
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service and food
This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Edna

Se hospedó 5 noches en diciembre de 2022

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2023

10/10 Excelente

Mary-Angie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service; great boutique hotel to get away and be pampered; fantastic food

10/10 Excelente

Joyce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Karen Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
Se hospedó 6 noches en noviembre de 2022

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful resort with amazing staff.

10/10 Excelente

Edwin Holt Moore

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The resort delivered as to all aspects as advertised!
Se hospedó 3 noches en octubre de 2022