Vista desde la habitación

Opiniones de Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 1153 de 1442 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 181 de 1442 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 40 de 1442 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 1442 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1442 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

HECTOR

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atención del personal
Se hospedó 4 noches en marzo de 2024
Respuesta de The Excellence Collection, el 25 mar. 2024
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Jackeline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Demasiado excelente. Los empleados super amables todos
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Excellence Collection, el 6 dic. 2023
Gracias por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado su estancia con nosotros- Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Niurka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023
Respuesta de The Excellence Collection, el 16 nov. 2023
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Bueno

Jorge Daniel

Se hospedó 2 noches en octubre de 2023
Respuesta de The Excellence Collection, el 31 oct. 2023
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Alejandro, merida

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hemos ido varias veces y volveremos, todo es perfecto y la atención es de primera
Se hospedó 3 noches en marzo de 2023
Respuesta de The Excellence Collection, el 17 mar. 2023
En primer lugar, nos gustaría agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y únicas, haciéndoles sentir mimados todo el tiempo como resultado de brindar un trato único que se merece. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

mario, El Paso

Respuesta de The Excellence Collection, el 7 mar. 2023
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Mar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un excelente lugar el servicio de primera, el Personal muy atento a todas las necesidadea y muy amable
Se hospedó 3 noches en julio de 2022
Respuesta de The Excellence Collection, el 25 jul. 2022
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Sofia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente lo súper recomiendo
Excelente hotel lo tiene todo 💯
Se hospedó 1 noche en abril de 2022
Respuesta de The Excellence Collection, el 12 may. 2022
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Sofia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo súper recomiendo
Excelente hotel 💯 de calificación
Se hospedó 6 noches en abril de 2022
Respuesta de The Excellence Collection, el 12 may. 2022
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Reciba nuestros mas cordiales saludos de The Excellence Collection.

8/10 Bueno

Noelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en abril de 2022
Respuesta de The Excellence Collection, el 12 may. 2022
Thank you for selecting Excellence Riviera Cancun as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 Excelente

Alejandro, merida

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente!!! Regresare…
Se hospedó 3 noches en marzo de 2022
Respuesta de The Excellence Collection, el 6 abr. 2022
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y nuestras instalaciones. Reciba nuestros mas cordiales saludos de The Excellence Collection.

8/10 Bueno

Carolina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2022
Respuesta de La gerencia , el 7 ene. 2022
Estimada Carolina, Gracias por relegir Excellence Riviera Cancun como su hogar lejos del hogar, nos gustaría saber como fue su estancia con nosotros y como podemos mejorar , Saludos Cordiales,

10/10 Excelente

Juana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2021
Respuesta de Community Manager, el 23 dic. 2021
Dear Juana, it has been a pleasure to welcome you at Excellence Riviera Cancun and receiving your positive feedback. Please know that it would be an honor to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Es una experiencia inolvidable, realmente este hotel y su personal son fantásticos. La atención, la comodidad y las instalaciones. Son para volver siempre
Se hospedó 2 noches en noviembre de 2021
Respuesta de The Excellence Collection, el 30 nov. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

JAVIER

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo mejor de la Riviera Maya
La mejor experiencia de cancún, sencillamente este hotel es excelencia en todo, servicio, instalaciones, comodidad. Todo
Se hospedó 2 noches en noviembre de 2021
Respuesta de The Excellence Collection, el 30 nov. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Johanna Isabel Ángulo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellente lugar gracias a la chica de lobster house
Se hospedó 5 noches en septiembre de 2021
Respuesta de The Excellence Collection, el 4 oct. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece. Reciba nuestros mas cordiales saludos de The Excellence Collection.En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

LUZ ELENA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El nombre lo describe: Excelencia!
Calificación EXCELENTE en todo. Atención, Alimentos, Limpieza, y sobre todo, excelentes medidas por situación de Covid. Realmente lo recomiendo y volvería otra vez.
Se hospedó 3 noches en septiembre de 2021
Respuesta de The Excellence Collection, el 23 sept. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Alejandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio. Personal amigable y servicial.
Se hospedó 7 noches en agosto de 2021
Respuesta de The Excellence Collection, el 14 sept. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

Silvio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel . Todo me gusto , atención de primera . le damos un 10 Limpieza, amenidades , restaurantes , servicio , atención , bueno todo estuvo de lo mejor se los recomiendo . Pensamos volver en las próximas vacaciones.
Se hospedó 6 noches en agosto de 2021
Respuesta de The Excellence Collection, el 26 ago. 2021
En primer lugar, nos gustaria agradecerle por elegir Excellence Riviera Cancun para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Ademas, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciendolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y el entretenimiento y actividades. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excelente

LUIS

Se hospedó 2 noches en agosto de 2021
Respuesta de The Excellence Collection, el 25 oct. 2022
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en mayo de 2021
Respuesta de The Excellence Collection, el 21 may. 2021
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 Terrible

Ashley

Viaje en grupo, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The food was terrible. The service was terrible except for the bartenders.
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de The Excellence Collection, el 22 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
Se hospedó 7 noches en mayo de 2024
Respuesta de The Excellence Collection, el 21 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Yvonne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
Se hospedó 6 noches en mayo de 2024
Respuesta de The Excellence Collection, el 20 may. 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Jocelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Superbe resort! Le personnel est extraordinaire
Se hospedó 10 noches en mayo de 2024
Respuesta de The Excellence Collection, el 20 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Simas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection., el 17 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excelente

Noreen M

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly. Great dining options, plenty of pool areas, and everything was clean.
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection, el 17 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Yunice, palisades park

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
Se hospedó 6 noches en mayo de 2024
Respuesta de The Excellence Collection., el 17 may. 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excelente

Lisa Grove, Bella Vista

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service cleanliness not over crowded great food
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection, el 16 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Mariusz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
Se hospedó 5 noches en mayo de 2024
Respuesta de The Excellence Collection, el 16 may. 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Aisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent experience!
Se hospedó 5 noches en abril de 2024
Respuesta de The Excellence Collection, el 15 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de The Excellence Collection, el 15 may. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Se hospedó 4 noches en abril de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Gary Lee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellence resorts are great to stay at. Staff are great.
Se hospedó 6 noches en mayo de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Tyra

Le gustó: Limpieza
Se hospedó 6 noches en abril de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay
Se hospedó 7 noches en mayo de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excelente

Cory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Se hospedó 7 noches en mayo de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Seyed, Concord

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Se hospedó 6 noches en abril de 2024
Respuesta de The Excellence Collection, el 13 may. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Amber Rae

Le gustó: Limpieza
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection, el 9 may. 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excelente

Lindsey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
Se hospedó 4 noches en mayo de 2024
Respuesta de The Excellence Collection, el 7 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Se hospedó 5 noches en abril de 2024
Respuesta de The Excellence Collection, el 6 may. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Simrin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
Se hospedó 5 noches en abril de 2024
Respuesta de The Excellence Collection, el 6 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong! Definitely will be back next year.
Se hospedó 5 noches en abril de 2024
Respuesta de The Excellence Collection, el 6 may. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Rosanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
Se hospedó 7 noches en abril de 2024
Respuesta de The Excellence Collection, el 6 may. 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Brianne

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
Se hospedó 6 noches en abril de 2024
Respuesta de The Excellence Collection, el 8 may. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Se hospedó 5 noches en abril de 2024
Respuesta de The Excellence Collection, el 6 may. 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

ADRIAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
Se hospedó 7 noches en abril de 2024
Respuesta de The Excellence Collection, el 2 may. 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excelente

Quinn, Cambridge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
Se hospedó 7 noches en abril de 2024
Respuesta de The Excellence Collection., el 2 may. 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.