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Opiniones de Casa Altamar

3 out of 5
Casa Altamar
Bahia Tankah Tres, Lote # 16, Tulum, QROO

Opiniones

9.8

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 57 de 63 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 63 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 63 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 63 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 63 opiniones" "

10/10

Limpieza

10/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

WHITNEY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un lugar exactamente como muestra en fotos, la atención fue excelente por parte del personal
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo mejor del Hotel es el servicio! Muy recomendable! Pregunté por Javier, el el mejor! Todo es prefecto aquí!! Ya quisiéramos regresar!
Se hospedó 3 noches en agosto de 2021
Respuesta de Maria , el 31 ago. 2021
Muchas gracias por hospedarse en Casa Altamar! Estamos muy complacidos que todo en su estadía les pareció genial! Nos vemos pronto!

8/10 Bueno

Fimbres, Toluca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar es muy bonito. Si la finalidad del viaje es desconectarse del bullicio de al ciudad , este es un lugar ideal. Los precios de su comida y bebidas es accesible. Su personal es sumamente amable, definitivamente lo mejor que tiene el lugar, el trato es muy muy bueno sin llegar a ser hostigante. Definitivamente un lugar al que regresaría si mi plan es ir a descansar.
Se hospedó 2 noches en noviembre de 2020

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel in a great location. Good food and drink at fair prices on offer.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Ruthie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely loved staying at Casa Altamar for my weeklong trip to Tulum. The room was gorgeous and clean, with an ocean view, strong AC and hot water. The facilities were beautiful, quiet and thoroughly relaxing, with laid back beach resort vibes. I agree with the many other reviewers mentioning the top notch staff. I was travelling mostly solo and really appreciated how friendly and helpful everyone was. The only downsides to mention are that there was no fridge in the room, and the restaurant/bar are quite expensive (on par with the other touristy places along the beach in the area, but much pricier than many places in downtown Tulum). You also really need a car if you want to regularly leave the hotel as it’s about a 20 minute drive into town and taxis cost 500 pesos each way. With a car, getting around is very easy and affordable. Thanks Casa Altamar - I would return in a heartbeat!
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Jeroen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
This very sympathetic small scaled hotel offers you a high quality time of staying at a clean beach, clean room, great friendly staff and fantastic food from breakfast till diner. The aqurate and excellent housekeeping service makes it complete.
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Anne-Sophie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful and relaxing
As soon as we walked in, we felt welcomed by all the staff. Everybody has been lovely, the food was delicious, the view was incredible. It’s calm and relaxing. I recommend to everyone.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Alee

Le gustó: Limpieza
Se hospedó 10 noches en diciembre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a calm peaceful hotel. We paid for an ocean view room however our view was a pool view and the ocean could only be seen from the balcony. 20 mins drive to tulum central and the hotel zone. If interested to head that way, rent a car because taxis are very pricey. They offer kayaking, canoeing, paddle board in front of the hotel. When it gets dark, not much to do in the hotel as the restaurant closes at 9pm. No TV in the rooms. Overall, friendly staff and peaceful place to stay for a couple days.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Sara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel está aislado lo cual brinda paz y tranquilidad.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

James

Se hospedó 3 noches en enero de 2024

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

Denisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2023

8/10 Bueno

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Intermittent power cuts which lasted for 30 seconds or so at a time throughout the stay and no hot running water for the first two nights are the only thing that prevent this from being a five star review. Given the power cuts did not last long and the weather was so good that it was okay not to have hot water, we were willing to accept it at the time. The staff were excellent, the food delicious, the views were stunning and the facilities in general were beautiful. The road has guards posted on it for additional security for anyone who may be concerned about safety. I would advise anyone staying here to bring water shoes for piece of mind, as the seabed here is stony. Also, the road down to the hotel is potholed - I don't believe this is any fault of the hotel, just wanting to give a heads up. Thanks again to Arturo, Armin, Javier, and Gloria for a wonderful stay.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Elena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unser Aufenthalt im Hotel Casa Altamar war sehr schön. Besonders hervorzuheben ist das nette und aufmerksame Personal. Zudem bietet das Hotel eine exzellente Küche, die Preise sind jedoch relativ hoch (wie insgesamt im Hotel). Das Hotel ist eher klein und man kann dort hervorragend entspannen. Für verschiedene Sehenswürdigkeiten ist ein Mietwagen sehr zu empfehlen, ansonsten ist man auf das Taxi angewiesen. Das Hotel hat zwar einen Sandstrand, ins Wasser gelangt man jedoch am besten über den Hoteleigenen Steg. Wir würden eine Empfehlung aussprechen und auch gerne wieder kommen :)

10/10 Excelente

Tera

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I cannot say enough about what a great experience this was. If you are looking for somewhere to stay that is beautiful, quiet, not touristy, with great food, this is the place for you. The beach was amazing with glorious sunrises. My room was beautifully decorated and comfortable. The staff were the absolute best! I was a solo traveler and felt safe, comfortable, and welcomed. I will definitely be back. The only thing I would change is I would stay longer!
Se hospedó 6 noches en noviembre de 2023

10/10 Excelente

Heiko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schöne familiäre Unterkunft in schöner Lage
Angenehm familiäres Haus mit sehr freundlichem Personal. Wir hatten ein empfehlenswertes Zimmer im zweiten Stock mit schönem seitlichen Meerblick. Das Hotel verfügt über 10 Zimmer, jeweils zur Hälfte im Erdgeschoss und im zweiten Stock, dazwischen im ersten Stock das Restaurant mit schönem Balkon zum Strand hin. Aufgrund des Ausblicks würden wir die Zimmer im zweiten Stock vorziehen. Es gibt im Erdgeschoss und ersten Stock je ein Zimmer an der Strandseite mit direktem Meerblick, alle anderen Zimmer haben eine Blick auf den Pool und nach rechts zum Meer. Kostenloser Verleih von Schnorchelausrüstung und Kayaks. Neben Frühstück kann man im Restaurant auch zu Mittag und Abend essen. Ins Stadtzentrum fährt man mit Mietwagen (Parkplatz direkt vorm Haus) oder Taxi 15 Minuten. Ruhige Lage in einer Gegend mit eher kleinen Hotels und Unterkünften. Die nahegelegene Cenote Manati fanden wir im Vergleich zu anderen auf Yucatan besuchten Cenoten nicht attraktiv und im Nachhinein verzichtbar.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Eva

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
L'hôtel se situe dans un cadre idyllique, en bord de plage avec ponton. Personnel attentionné, accès gratuit à paddle/kayak, restaurant excellent (smoothies, tacos...) en revanche prix élevés, chambres spacieuses et confortables, hôtel propre et très bien entretenu, petite piscine avec vue sur la mer, ambiance relaxante et calme. Séjour au top ! Je recommande les yeux fermés. Une pépite parmi tous les hôtels que j'ai pu faire dans la région.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2023

10/10 Excelente

Bettina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr schönes kleines Hotel direkt am Strand
Sehr nettes kleines Hotel direkt am Strand. Wir hatten erstmal für 2 Nächte gebucht. Kurz vor unserm Aufenthalt wurden wir in Tulum Stadt beraubt. Wir hatten quasi nur noch die Sachen die wir am Leib trugen, als wir im Hotel eincheckten. Die Mitarbeiter haben sich rührend um uns gekümmert und mit dem Nötigsten ausgestattet. Sie haben uns die Kosten der Übernachtung erlassen und uns sehr bei den Formalitäten mit der Botschaft geholfen. Hier nochmal einen ganz besonderen Dank an Angel. Wir mussten leider nach der ersten Nacht abreisen, weil wir die Formalitäten für neue Pässe mit dem Consulat in Cancun regeln mussten. Doch was wir von dem Hotel gesehen haben, hat uns sehr gut gefallen. Ich wäre gerne geblieben. Unter normalen Umständen hätten wir wahrscheinlich auch unseren Aufenthalt auch verlängert. Es ist wirklich so wie auf den Bildern. Wir haben eine selbst gebuchte Rundreise gemacht und waren so bei der Auswahl der Hotels und der Länge der Aufenthalten sehr flexibel. Noch einmal ein ganz großes Dankeschön an Euch!!!! Wir wissen nicht was wir ohne Euch gemacht hätten. Die Hilfsbereitschaft und Unterstützung von Euch werden wir nie vergessen. Bettina und Olaf
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Jaime

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beachside stay
Amazing, staff always friendly, felt like home!
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

carlos roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfeito. impecável
Incrivel o atendimento de todos. Super seguro, super lindo. bem localizado Unico defeito. Nao colocam azeitona na pizza. 😂😂😂 eu simplesmente nao achei defeitos.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Travis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We won’t stay anywhere else.
This place is amazing, it’s a stunning location with world class service and food. Snorkeling in the protected bay was the highlight for us. Crystal clear water, no seaweed and tons of marine life. I can’t believe the deal we got on the place. I would have paid more and been completely happy. Excellent value away from the crowds in Tulum proper.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Denleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really enjoyed staying a week.The hotel is very clean and beautiful. The food was very good.I ate at the hotel almost everyday. Delicious! Arturo was super nice. He greeted me and my son upon arrival. Very welcoming! Arturo and his staff was excellent. Great hotel, food and staff.

10/10 Excelente

michael

Se hospedó 6 noches en marzo de 2023

10/10 Excelente

biju

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet. Reclusive. Need a car to get to dining options. Breakfast in the hotel is reasonable ( continental) and no warm items.
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely location. Quiet. Wonderful staff. There’s a center right down the road, within walking distance. Found this out when we were in town doing a biking tour. Not sure why they didn’t tell us about the obvious one practically on their property. We paid for 3rd floor ocean-view room but got a first floor side room with a barely view. :( It was nice, but we felt like the couple in White Lotus who got the wrong room. Power was out frequently but not their fault. Otherwise wonderful stay.
Se hospedó 4 noches en marzo de 2023

10/10 Excelente

Marcos X

Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Christie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved everything about this hotel. The location, the staff, the food, the vibe, and the views were unreal. I can’t wait to go back!
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Chandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful, secluded hotel
We had a great time relaxing on the beach; the service and food were impeccable! It is pretty secluded from other places, so if you want to travel around, I'd recommend having a car (though the road to the hotel is rough). We just hung out for 3 days, with walks along the beach.
Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Anja

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful small and quite hotel off Tulum‘s main spots. Amazing views. Good food. And most important really great staff! Would recommend to family and frieds to stay there when in Mexico/Yucatan/Tulum area.

10/10 Excelente

Ralph

Se hospedó 4 noches en marzo de 2022

10/10 Excelente

Miriam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en abril de 2022

10/10 Excelente

Kacie

Se hospedó 4 noches en abril de 2022

10/10 Excelente

Ian, Taylorsville

Le gustó: Limpieza y servicio y personal
Staff was attentive to our needs everything was very clean and taken care of Food was great!
Se hospedó 4 noches en febrero de 2022

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
What a great experience here, top notch all the way! There were 2 staff waiting to greet our taxi on arrival - one to take our luggage, the other to give us a tour. We were invited back to the restaurant for our Welcome Cocktails and pizza, both were fantastic. The staff take the time to get to know you and are dedicated to making your stay the very best. This is a small boutique hotel with only 11 rooms, which allows for very professional, friendly personal attention. It is right on the beach, offering free use of paddle boards and kayaks plus beach chairs and a long pier with hammocks and stairs into the ocean. The rooms are bright, clean and spacious with cleaning service daily. It is located on the end of the beach closest to Playa del Carmen, in a very tranquil, quiet area. You will need a taxi to go into town, but tours will pick you up from here. If you want hustle/bustle and party time, this is NOT the area for you! It's an incredible place and highly deserves all of the 5 stars it recieves.
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Sonia

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The place wS excellent. The personal was amazing and friendly. The place has a beautiful view.The food of the restaurant is great. We really had a great time
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10/10
I had a fantastic stay at Casa Altamar. From the moment of booking to my departure, I felt very taken care of. The property was stunning, my room was lovely, the food was excellent, and the staff went above and beyond to ensure I felt at home. Highly recommend!
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely everything about this property was fantastic. Beginning to end the service was outstanding. This has been the best holiday I’ve ever had in terms of relaxing, amazing food, and great service thank you Casa Altamar!!!
Se hospedó 5 noches en diciembre de 2021

10/10 Excelente

Mikka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t hesitate! Amazing place
The reviews seemed too good to be true : it was even better! People are talking about the food and drinks - but to have been around the world and eaten at some of the best restaurants, this beats them all, hands down. The food could have easily been double the price given how delicious it was. And the drinks are so original and unique, better than anything in downtown Tulum. The place is clean and smells really good, the beach is rocky but they lend you shoes and snorkeling gear to go to the sandy side and to top it, you can paddle board or kayak for free. Service is exceptional. We left our all inclusive hotel for a couple of nights and this stay was beyond what we expected.
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Jessica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Best!
Casa Altamar is wonderful. I researched a lot of places to stay before coming and I really feel I found the best place in Tulum - these guys exceeded my expectations at every turn. The staff is all so wonderful and welcoming. They go above and beyond to help with whatever need or request that comes up (including a last minute COVID test due to my own bad planning). The location is outside the city / chaotic hotel zone, which I think was absolutely the right move. After venturing to la zona hotelera one night, I know I would not have wanted to stay in that chaos. Casa Altamar feels much more secluded, quiet, and tranquil. The food is great and the service feels family-like. I hear the management is great too, that they care for their employees, and it really shows in how hotel guests are treated and the overall vibe of the hotel. I will be back… hopefully very soon soon!
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

NATHALIE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2021
Respuesta de Maria , el 10 nov. 2021
Thank you for stay with us! We hope to host you soon again!

10/10 Excelente

Laurent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chic, intimiste, un hôtel à taille humaine parfaitement décoré et entretenu. Une parenthèse de luxe simple avec un personnel attentionné. Mention spéciale pour les cocktails et les tacos
Se hospedó 2 noches en octubre de 2021
Respuesta de Maria M, el 10 nov. 2021
Dear Laurent, We appreciate you stay with us for the second time. Please feel always welcome at Casa Altamar!

10/10 Excelente

Mia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a gem! Stayed 5 nights in Sept 2021 and it was perfect. Not only was the room actually MORE beautiful than the photos (they have since hung some art), but everything was as promised. We booked the king bed ocean view room, and ended up in room 1 with windows all looking right out onto the ocean. Breakfast was included and was exactly as pictured on their instagram (fruit bowl, granola, bread coffee, juice). Service was incredible and everyone knew our names. Free kayaks and SUP boards that you don't need to check out - just haul them into the water. Snorkel gear for free if you ask for it. Hot water for showers. Easy parking on site. FYI: it's about 15 min drive north of Tulum town, and 25 min north of the hotel zone (because the hotel zone road is terrible and takes forever to drive on). We LOVED where it was though because it was quiet and we could snorkel right off their instagram-worth pier. Restaurant food was excellent, with prices a touch lower than in the hotel zone, but same quality. Beach is a tiny bit rocky, but I didn't mind and was always barefoot without issue.
Se hospedó 5 noches en septiembre de 2021
Respuesta de Maria , el 10 nov. 2021
Mia, Thank you so much for your review, we are so happy to read about how much you enjoy the highlights of Casa Altamar, we agree about the privilege location where our property it is settled and the creations of our Chef, the food it is amazing! Please come back soon!

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A wonderful stay. The staff was very helpful and attentive, the room was comfortable, and the food was very good.
Se hospedó 4 noches en septiembre de 2021
Respuesta de Maria, el 10 nov. 2021
Dear Sara, Thank you so much for stay at Casa Altamar, we agree about the food! Please feel always welcome!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is truly a hidden gem. Beautiful location on such a beautiful property. Restaurant is delicious and the staff treats you like family. Staff were so helpful with anything we needed, staff go far and beyond to make your stay perfect. We were worried about the seaweed problem but this location didn't get hit so hard and they have staff cleaning anything that does hit the beach everyday. Seaweed not an issue at this location! Rooms are very clean and AC is allowed to be on anytime we wanted. My wife and I love this place! We will be staying here anytime we come to Tulum.
Se hospedó 3 noches en julio de 2021
Respuesta de Maria , el 31 ago. 2021
Glad to read that you enjoy a lot Casa Altamar and our restaurant. You are always welcome!! Please come back soon!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We came in late & they had Sandwiches ready for us... The staff are so personable, kind, respectful, funny, and by the end they feel like family. Casa Altamar, It’s truly a Casa. You feel at home every step of the way. I would tell even the people I hate they need to do. I have traveled the world, This is my new home away from home. The food requires a whole different review. It’s better than anything you will get in Cancun. It’s fresh, It’s tasty as hell, and it’s honestly some of the best food you will ever get to experience in your entire life. To anyone reading this. If you’re flying to Cancun, Don’t stay in Cancun. Go to Tulum & STAY AT CASA ALTAMAR! 5 Stars to everyone there! I could go on for hours! Thank you for the life changing stay!!! We will be back! - Luke & Bec
Se hospedó 3 noches en junio de 2021
Respuesta de Maria Mendoza, el 22 jun. 2021
Thank you so much for your feedback! Honestly, I think the same about our Chef ;D We are so happy you enjoy a lot your stay. I hope we can have the chance yo host you soon. Kindly