Habitación doble estándar, 1 cama Queen size | Terraza o patio
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Opiniones de Hotel Akumal

2.5 out of 5
Hotel Akumal
Avenida Gonzalo Guerrero, Mazana 6, Lot 2, Akumal, QROO

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 4 de 19 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 10 de 19 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 19 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 19 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 19 opiniones" "

8.4/10

Limpieza

7.4/10

Servicio y personal

4.0/10

Servicios

7.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

LAURA

Se hospedó 2 noches en marzo de 2021
Respuesta de Administración, el 2 abr. 2021
Lamentamos que no hayamos podido satisfacer sus expectativas, desafortunadamente no tenemos piscina ni estamos al lado de la playa y claramente lo especificamos en nuestra página, aún así no le cobramos penalización por cancelar el mismo día de entrada, esperamos que haya encontrado lo que buscaba. Saludos

10/10 Excelente

Ruth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Es un pequeño hotel, limpio, agradable con buena atención, ideal para viajes en grupo, nosotras éramos cinco y quedamos muy bien en una habitación. Recomendable
Se hospedó 1 noche en diciembre de 2020
Respuesta de Hotelito Akumal, el 7 ene. 2021
Le agradecemos su preferencia, y esperamos tenerlo de vuelta con nosotros pronto, saludos.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Sin estacionamiento
Me decepcionó pongan que tiene estacionamiento cuando lo tienes que dejar en la calle y dicen ellos te lo cuidan
Se hospedó 2 noches en diciembre de 2017
Respuesta de Hotel Akumal, el 9 mar. 2018
Hola, gracias por tus comentarios los tomaremos muy en cuenta para seguir trabajando en eso.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quaint hotel
The room was spacious. There was hot water, AC, and on site roadside free parking. WIFI only worked in lobby. Community balcolny was nice to relax at and there was a large table to sit down.
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price.
Se hospedó 7 noches en junio de 2021
Respuesta de Hotelito Akumal, el 30 jun. 2021
Thanks for your preference, we will wait for you next time. Best regards

8/10 Bueno

Olivier

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hôtel très propre au "pueblo". Loin des "Resort!"
Se hospedó 1 noche en marzo de 2019
Respuesta de Hotel Akumal, el 1 abr. 2019
Merci de rester avec nous. Nous apprécions vos commentaires!

2/10 Terrible

Satomi

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel it the most terrible one that we have ever experienced. The room shares several windows with the next room, and we cannot completely turn down the light because of the brightness of the next room. We could not sleep until midnight. They do not have any parking area and we should use street to park the car. Also, outside is so noisy. The bathroom was broken and they did not repair. Also, we could not use other bathrooms because others were also broken. So we checked out beforehand, although we have already paid for all stay. We strongly and repeatedly argued for a refund, but they denied. We asked Expedia for help, and they also did not help at all. Expedia argued that they do not have any responsibility for the introduction of such a terrible hotel.
Se hospedó 3 noches en diciembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Happiness
We stayed in a room off to the side of the check in area. No windows, and totally dark! It was heaven after always being waken at 4 am by the birds, then the sun, and traffic. The room was nice and quite to sleep in. We were offered another room but we declined because it was so quite there. The room also had strong wifi as I don’t think other areas may have. The hotel I think owns the grocery store too,well stocked and nice and clean. Great job hotel Akumal
Se hospedó 3 noches en enero de 2019
Respuesta de thanks, el 8 ene. 2019
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Bueno

Roberta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Number1 in cleanliness
Room clean and attractive. Not enough hot water. Noisy street out side. No curtains to block sun in morning. Nice terrace
Se hospedó 1 noche en octubre de 2018
Respuesta de RESPUESTA, el 21 dic. 2018
Thank you for staying with us we will take into account your comment... Thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10 minute walk from the beach. Good hotel for the price compared to the popular more touristy hotels on the beach. Local area is a bit rough. I was about leaving our rental car parked on the street but we parked it right outside the hotel and it was completely fine. The room was lovely and big and has a nice balcony/terrace area.
Se hospedó 2 noches en junio de 2018
Respuesta de BEATRIZ, el 2 jul. 2018
THANK YOU FOR YOUR COMMENTS WE WILL BE WORKING TO IMPROVE THE STAY.

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Hotel Akumal., el 7 may. 2018
Hola, agradecemos tu comentario.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable housing near Akumal Beach
It met all of our needs, and was beautiful inside. Gentle, helpful staff were patient with our poor Spanish.
Se hospedó 2 noches en noviembre de 2017
WE HOPE EVERYTHING HAS BEEN OF YOUR PLEASURE, IT WAS A PLEASURE TO RECEIVE THEM

4/10 Malo

richard

Le gustó: Limpieza
The credit card machine did not work (it was an ordeal to check in). The front desk gentleman spoke no english. There as little water pressure and no hot water. The air con remote did not work. Very noisy street in the morning. Advertised as a B&B, no breakfast. Expensive at $70. Not a good value.
Se hospedó 1 noche en noviembre de 2017
Hello, Richard We are working to improve the service.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful modern rooms...
Very nicely decorated and modern rooms in a little hotel with friendly staff. There is no other service than a front desk person, and you have to park in the street. The hotel is located in what I will call downtown Akumal, which is not the touristic area, and even if you can easily walk to the beach (15 min), it looked like we were the only tourists here, surrounded by locals and in the end, all worked well... people are friendly and even if I was concerned leaving the car in the street for the night, everything went fine and we enjoyed our stay in Akumal. It's very worth it if you want to swim with sea turtles and get a quite fair price for the accommodation ( still I found it expensive compare to other places during our road trip).
Se hospedó 1 noche en junio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
comfortable and clean room
This is a very simple, clean and newly updated hotel in Akumal town, inland from Akumal beach, but not easy to get to without a car. So a good place for a night sleep but nothing else.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Delightful stay
This was a great choice and a great hotel in a delightful town. Ten minute walk to snorkel with Las Tortugas off the beach. You should be aware however that the location map on Hotels.com is not correct. It shows the hotel on the beach side of the highway. It is actually across the highway in the pueblo though this is not a problem as the beach is an easy ten minute walk away.

2/10 Terrible

R, B

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Beyond bare bones
We had a very hard time finding the place to begin with and the phone number was wrong on the Expedia website. So I contacted customer support and it took them 20 minutes to locate the correct phone number and get them to answer. We locate the place and nobody was at the front desk for another 10 minutes and the location was in a sketchy neighborhood. So I get into my room which was very clean but had no tv and no windows, not for claustrophobic people, I walk to the closet place to eat and when walking back actually saw a guy walking around with a machete close to the hotel. This place isn't a hotel as more of a B and B With no breakfast not worth the money
The bed was as hard as a rock
The windows in the bathroom are in an outdoor closet it's always dark

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hôtel propre et bon accueil
Hôtel parfait mais Akumal, l'argent est roi, tous ce paye et cher, vous voulez vous garer c'est payant, vous voulez vous baigner et bah c'est payant aussi :-(