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Opiniones de Hotel Esencia

5 out of 5
Hotel Esencia
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 37 de 45 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 45 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 45 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 45 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 45 opiniones" "

10/10

Limpieza

9.6/10

Servicio y personal

10/10

Servicios

9.6/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2018
Respuesta de Fernando Barrena , el 23 oct. 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Mariela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very big and comfortable room, small bathroom though
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Brian, West New York

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely Amazing
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Josh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Se hospedó 5 noches en febrero de 2021
Respuesta de Hotel Management , el 21 feb. 2021
Thank you for your feedback, it always makes us improove. It has been a pleasure to welcome you and look forward to welcome you soon in a future stay. Best regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best. Place. Ever. Everything and everyone was amazing.
Se hospedó 5 noches en octubre de 2019
Respuesta de Fernando Barrena / Reservacions Agent , el 7 oct. 2019
Thank you for your feedback. We look forward to welcome you one more time in Hotel Esencia!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Se hospedó 3 noches en agosto de 2019
Respuesta de Fernando Barrena , el 10 sept. 2019
Thank you for your feedback! We will be happy to welcome you back in a future stay. Best regards,

10/10 Excelente

Meri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just Amazing !!!
Se hospedó 2 noches en agosto de 2019
Respuesta de Fernando Barrena , el 10 sept. 2019
Thank you for your feedback! We will be happy to welcome you back in a future stay. Best regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 8 noches en mayo de 2019

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place
Beautiful property, one of the finest in the world, not for corporate people
Se hospedó 4 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful get away
It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
Se hospedó 7 noches en marzo de 2019

10/10 Excelente

priscilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2019
Respuesta de Hotel Management, el 19 feb. 2019
Dear Guest; Than you for your rating. Is great and motivating to get a nice review; Manuel Sillas Hotel Manager

8/10 Bueno

Micaela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hörligt men dyrt
Fantastiskt hotel. Våra rum var fantastiska men hade inte varit alls lika nöjd om jag hamnat i djungelrumnen. God mat, trevlig personal och vacker strand. Roligt att göra utflykter till närområdet. Funkade bra med vanlig taxi men fråga om priset först.
Se hospedó 10 noches en diciembre de 2018
Respuesta de Fernando Barrena / Reservations Agent , el 15 ene. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2018
Respuesta de Hotel Esencia , el 25 sept. 2018
Thank you for your preference! We will be more than happy to welcome you in a future stay.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Esencia in August.
Great small hotel. Couldn't control the thunderstorms & sargasso blooms though. They did a valiant effort sweeping it up on a daily basis. Staff exceeded expectations which is hard to do on a high dollar hotel. We'll definitely return.
Se hospedó 4 noches en agosto de 2018
Respuesta de Fernando Barrena / Reservations Agent , el 28 sept. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

Heather, San Diego Ca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELLENT STAY! This is our third time at Esencia and it just gets better! Always excited to find a great deal here in Expedia and excited to head back to Esnecia next year!
Se hospedó 3 noches en julio de 2018
Respuesta de Fernando Barrena / Reservations Agent, el 28 sept. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bueno

Henri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exclusif
Magnifique endroit - excellent service- très exclusif Prix de la restauration prohibitif. Bon mais pas exceptionnel
Se hospedó 3 noches en febrero de 2018
Respuesta de Fernando Barrena / Reservations Agent, el 28 sept. 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excelente

corey, Arlington, United States of America

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Almost private Italian Villa on beach in Mexico
29 room Italian Villa style along a beautiful seems pristine coastline in eastern Mexico. Staff and service was fantastic. Every need we had was met immediately. Beachfront was very private and super comfortable cabanas. Plenty of shade when we needed it. Even found a little cove about 100 yards down that was super clear water and no waves. Very cool and private spot. Rooms super clean daily. Loved the sound system in the rooms with great music on a supplied mini ipod. Very nice touch. Had a private "wading pool" that was surrounded by jungle tree plants. Super private. We had a couple of issues with the "pool". Ours was more like a hot tub size and the heater function was difficult to figure out. Had a plunger and we never knew if it was working so we had to call the (excellent) staff to get the heat turned on. Again great response from the staff. Only other issue was the restaurant food was not up to the tastes of a high quality place like this and the prices a bit high for the flavors we experienced in the nights we dined. But, again superb service!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel location. US prices.
Very nice hotel location. Beautiful room. Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service. There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival. Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.
Respuesta de Yurij Gabassi - Operations Manager, el 12 may. 2016
Dear Customer, Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is much appreciated and rest assured it has been taking into consideration. Our beach is located in front of the 2nd largest barrier reef in the world, the 600 mile/965 km-long Mesoamerican reef. Famous for its abundance of fish life and variety of dive sites. It is rare to have an injured guest in our beach, however, we will take your advise and we will mention the rock pertruding out of the shallows on the right hand side of the beach. Normally as the waters are crystal clear it is rather easily identifiable, but nonetheless it should have been noted by our lifeguard, your personal concierge and management. Hotel Esencia is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Hotel Esencia. Sincerely,

6/10 Aceptable

Victor, Los Angeles

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Too expensive for what you get
The property is very pleasant but at $800 per night you would expect a higher quality hotel. Rooms lack some basic amenities like hairdryers and bath caps. There is a lack of detail on the service (no turndown service). I told the staff when I made the reservation that this was my anniversary and that I wanted my room decorated for the occasion, they assured me they would do so. They didn't do anything at all. Not when we got to the hotel nor the following nights. I requested a special dinner in a setting overlooking the ocean (this was suggested by the concierge). They miscommunicated somehow and placed us on a different location. The table was very poorly lit when the sun sat down. We had to use our phones lights to see. I general the experience is not up to the level of the price they charge.

10/10 Excelente

Michelle, New York, NY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our 5th visit and as wonderful as always
This was our 5th visit to Esencia. We got married here 4 years ago and keep coming back. It is the perfect balance of understated beauty with warm, impeccable service (and the MOST delicious food). The new owner is really taking care to maintain the uniqueness of the property, while also making improvements. New furniture, new bath products, updated menus are just a few. The changes are lovely. We cannot say enough how special Esencia is. We recommend it to everyone we know.

10/10 Excelente

philippe, mougins

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel proche d' une trés belle plage
Pour des voyageurs qui aiment le calme, l' intimité, l' attention du personnel, c' est le lieu idéal. Pour ceux qui connaissent la chaine Aman, cela pourrait presque être l' équivalent au Méxique. Le label SLH n' est pas usurpé pour cet établissement.

10/10 Excelente

Shana, Miami, Fl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet Hideaway...time & place to decompress
A very short trip for us, but we will be returning. A nice relaxed vibe. A low key, understated and well kept property. If you don't want the large resort and love peace & tranquility, this place is it. Beautiful clean beach. Very hospitable staff. The food was excellent. One must have the juevos mortulenos at breakfast. The room's decor is very simple..all in white. very calm and clean. Great smelling all natural soaps, shampoo & body oil. Nice music selection in the ipods. Excellent massage at the Spa. One must do the morning yoga. I did Anusara yoga with Olga. She was a wonderful teacher. The pools are long enough to do some laps if you want a little exercise. The pain au chocolat in the early morning pastry basket was to die for. Don't step away from the basket or the birds will come and get them. The bungalows are nestled into the natural fauna. I saw several typed of birds, iguanas, squirrels and even a slim, fast garden snake. You get the full experience here....you get to be surrounded by nature and have the comfort of luxury accommodations

10/10 Excelente

Mary, Austin, TX

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luxury boutique bliss
Hotel Esencia is a serene boutique hotel nesseled in the middle of the forrest. The grounds were beautiful and well maintained. The beach had a ton of seaweed but you feel like you are the only one on the beach as the hotel is not flanked by big hotels which made it so enjoyable. The food is truly amazing. Not a detail was missed by the staff. Hotel Escenia is a gem and a first class experience!
Respuesta de Hotel Management, el 19 feb. 2019
Dear guest; Always nice to hear great comments about our property. In regards the seaweed we always try to give the best experience and our beach is part of it even when we have natural phenomenon. I'm glad to hear you were still able to enjoy Esencia. Manuel Sillas Hotel Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
É um privilégio ficar aqui!
Hospedar-se no Esencia é um privilégio porque esse hotel fica em um lugar lindo, praia de sonho, instalações bem cuidadas, com pássaros de asas azuis junto à sacada do seu quarto. O proprietário, presente no hotel durante nossa estadia, fazia questão de dirigir-se pessoalmente aos hóspedes para se certificar de que estava tudo bem e essa atenção especial é a regra do serviço no Esencia, cujo pessoal, sem exceções, foi sempre muito gentil, nos sentimos mimados. Nós informamos após nossa reserva que comemoraríamos nosso aniversário de um ano de casamento e esse detalhe não foi esquecido, aliás, o diferencial do Esencia é, além do local privilegiado, a atenção aos detalhes. Voltaremos com certeza!

10/10 Excelente

KCJerry, Shawnee Mission KS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beach and QUIET getaway.
This is wonderful little hidden gem. This not the place for spring breakers. If you want to relax, have good food and a wonderful beach come here. If you want seadoos, para sailing and the like this will not be for you.

10/10 Excelente

Gordon, Berkeley, California

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Hotel on White Sand Beach
We had a wonderful stay at the Hotel Esencia. The grounds are immaculate. The view from our balcony of the garden and the yoga studio was peaceful and relaxing. Every morning we were awakened by the delivery of coffee and breakfast rolls to our room. After skimming the news of the world online, we would go for an hour walk on the mile long powdery white sand beach and watch the pelicans dive for fish. Our days were spent reading in a beach cabana which we interspersed with dips in the ocean and lap swimming in the pool.

10/10 Excelente

Kiara, Perth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely perfect!
My husband and I stayed at Esencia for 7 nights in November as part of our honeymoon, and WOW. This place is incredible. Everything is 10/10. The thought that has gone into every single detail makes a stay here so amazing. The staff are so friendly and helpful. The beach is peaceful, with the whitest sand and bluest water. We will definitely be returning!

10/10 Excelente

JC, lisbonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Prestations de tres bon niveau
La plage est magnifique, les jardins sont beaux et bien entretenus. Chambre spacieuse et confortable Partout beaucoup de raffinements Tout est fait pour simplifier le séjour Seul bémol là proximité de l'autoroute trouble parfois la quiétude du matin

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Susan, California

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nirvana!
If you are looking for a romantic getaway, this is the place for you! Let me name a few......Warm turquoise blue oceans to die for, spacious rooms with comfortable beds, excellent food utilizing regional ingredients, and service always with a smile! It is also a must to treat yourself to an organic, authentic Mayan Spa experience! Although the spa services might be considered expensive, it is well worth it! The hotel grounds are magnificent and each room is surrounded by it's natural rainforest habitat. Hope we get to go back soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We can't wait to go back
Staying at Esencia was a wonderful experience. It's a small boutique resort and we felt so at home. We were traveling with our 6 month old baby so we wanted a quiet relaxing resort that could cater for our needs. Esencia made sure we had everything we needed for our little boy and even offered free baby sitting services in the evening. Everything about this resort is first class and luxiourious. The food was wonderful, the beach perfection and the staff went above and beyond every day for us. The rooms were simple but elegant and very clean. I highly recommend this resort. We are already talking about planning our next visit!
Beach

10/10 Excelente

Sarah, United States

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A piece of heaven!
I absolutely loved my stay at Esencia. The staff were so kind and knowledgable and really made you feel at home. Esencia is tucked away from the larger cities and on a peaceful and lovely beach with what feels like a jungle surrounding the garden rooms. I saw geckos, iguanas, many kinds of birds and even a crab in a great shell while walking the grounds. The concierge staff are incredibly helpful and booked taxis to Chichen Itza, Tulum and Coba--although I also spent a day on the beach just reading which was quite lovely. It was my birthday and they surprised me with a delicious piece of tres leches & flan cake. The restaurants are incredible and there is no need to find other dining options. I look forward to returning!

10/10 Excelente

Julio, Miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Honeymoon Heaven
I am not sure if there is any other place like this on the Mayan Rivera. It is like staying at an estate. The service is fantastic, the rooms are well appointed. They stock your fridge with complimentary drinks and breakfast is included. The staff treated you like you are a king. The ambiance and food was fantastic.

6/10 Aceptable

Sonia, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A lovely boutique hotel, very caring & kind staff - hotel in a quite bay with two smaller hotels (1-5mins walking distance) Lovely beach, although not great for snorkelling (no house reef or impressive marina life). For a few days or a week max, great hotel to chill out. Only downside, very slow service for breakfast and in general F&B not very impressive - they try hard, nearly every food order goes wrong - be patient and don't expect Gourmet food. Otherwise kids and us had a great time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Penny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantasy Island
We loved it! Very private relaxing enviroment a great way get away for romantic weekend. We rented a car and recommend that you do this as well to visit other places for sight seeing. Can't wait to go back. The staff really were very polite and excellent service.
Respuesta de Manuel Sillas, el 19 feb. 2019
Dear guest; Thank you for taking the time to write abou your experience, we always trying to do our best in order to provide the best expriences to our guest. We hoping we can see you back soon at this our home away from home. Manuel Sillas Hotel Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lage und Zustand Top..
...was aber absolut stört, sind die unverschämt hohen Preise für Essen und Getränke, die zudem in keinerlei Relation zur Qualität derselben stehen. Wir haben dort nicht einmal wirklich gut gegessen. Der Service ist bemüht, aber sehr langsam und umständlich. Das Preis-/Leistungsverhältnis stimmt nicht!

10/10 Excelente

LAUNAY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELLENT SEJOUR DANS CET HOTEL DE CHARME POUR CEUX QUI SOUHAITE SE RETROUVER AU CALME EN DEHORS DES GRANDS COMPLEXES HOTELIER DE LA PLAYA DEL CARMEN. LE PERSONNEL EST TRES PRESENT, MAIS CE N EST PAS GENANT COMPTE TENU DE LEUR GENTILLESSE ET PROFESSIONNALISME. LA CUISINE EST EXCELLENTE. L ENVIRONNEMENT DANS L ENCEINTE DE L HOTEL EST MAGNIFIQUE ET REPOSANT. LE SEUL BEMOL EST L ENVIRONNEMENT EXTERIEUR A L HOTEL, EN EFFET DANS LA CONTINUITE DES ABORDS DE LA PLAGE, ON TROUVE EN BORD DE PLAGE DES HABITATIONS LAISSEES A L ABANDON, ET MEME SI LA VEGETATION A TENDANCE A LES CACHER, IL SERAIT BON D Y REMEDIER, MAIS EN AUCUN CAS NOTRE SEJOUR N A ETE GACHE PAR CE PETIT BEMOL. NOUS Y RETOURNERONS SANS PROBLEME. POUR AVOIR PRATIQUE PLUSIEURS ETABLISSEMENTS DE CE TYPE AU MEXIQUE, IL EST ASSEZ RARE DE TROUVER DANS LE YUCATAN CETTE QUALITE DE PRESTATION

10/10 Excelente

Fer and Alex, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A peaceful retreat.
A beautiful hotel, excellent service and very relaxing. This hotel is a peaceful place to retreat from the stresses of life.